SLA
Seizn Service Level Agreement
The public availability commitment for teams running Seizn Pro or Enterprise in production.
Scope
This SLA applies to Pro ($999/mo) and Enterprise plans only. Free, Indie, and Studio plans are not covered by service credits.
Uptime commitment
Seizn commits to 99.9% monthly availability, excluding scheduled maintenance announced at least 72 hours in advance.
Measurement
Availability is measured on api.seizn.com/v1/* endpoints by an external ping every 60 seconds.
Service credits
< 99.9%
10% of the monthly fee credited.
< 99.0%
25% of the monthly fee credited.
< 95.0%
50% of the monthly fee credited.
Exclusions
- Customer misconfiguration or client-side integration errors.
- Third-party dependency outages, including Stripe and upstream Supabase incidents.
- Scheduled maintenance announced at least 72 hours in advance.
How to claim
Email within 30 days of the incident with the affected workspace, time window, and impact summary: [email protected].
Incident reporting
Public incident history and current availability are published on the Seizn status page: View status.